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  • Service 01449 800031
  • Parts 01449 800031

Volkswagen Difference

Supporting you and your Volkswagen

We believe you should expect excellent service every time you make contact with us.

We train every member of our team to ensure that you receive the highest standards of customer service.

We want to make sure that you enjoy a consistent, helpful and stress-free experience whenever you’re in contact with us.

What does the Volkswagen Difference mean....

Phone confirmation

Before you visit, we’ll call you to confirm the work we’ll do and discuss any special requirements you may have.

Courtesy car

We’ll give you an Volkswagen courtesy car while yours is with us. Or, if it’s more convenient, we can collect and deliver your car.

All-inclusive quotes

We’ll give you an accurate quote, every time, without hidden charges.

Service Price Match

Get a quote from any provider for a service, repairs, maintenance or new tyres. If it includes Volkswagen Genuine Parts, we guarantee you won’t pay a penny more for the same job at Volkswagen.

Online booking

Our online booking service makes it quick and easy to book a time that works best for you.

Volkswagen Cam

If an Volkswagen Trained Technician discovers an issue, they can show you with an Volkswagen Cam video sent to your device. So wherever you happen to be, you can see exactly what needs doing.

One-stop shop

From fixed-price servicing and repairs to MOT and tyre replacement, you’ll find everything your Volkswagen needs at your Volkswagen Centre.

Health check

Your car will receive a free health check and, if there’s an issue, we’ll only complete any work with your authorisation.

Volkswagen Genuine Parts

We only use genuine parts and accessories and each one comes with a two-year warranty, excluding wear and tear items.

70,000 hours

We invest in over 70,000 hours of technical training each year, giving our Volkswagen Trained Technicians unrivalled skills and know-how.

Looking ahead

By looking at your car’s mileage and condition we can predict future maintenance and service dates, contacting you as soon as they’re due.

Diagnostic investigation

If you have an issue that isn’t covered by your warranty, we’ll carry out an initial diagnostic investigation for a fixed fee agreed before hand.

Wash and vacuum

We’ll wash, clean and vacuum your Volkswagen after we’ve worked on it, with our compliments